Alessandro Pratelli
AP Publishing

May 8th, 2019

Room B

WS “2B”: CONTAINER. From the cardboard box for the distribution of paper documentation to the multimedia, multimodal and multi-channel documentation

  11:00 - 12:45

Let’s analyze the standard information distribution process: the manufacturer provides the technical information that up the technical documentation of machines or plants. The customer uses those information to manage security and training and to plan ordinary and extraordinary maintenance services. Operators use the same information during all the machine or plant life-cycle and for any spare parts requests or technical assistance as well.
How can we manage and distribute technical information to different users and for different uses? By a cross-media approach.
CONTAINER reconfigures the distribution of documentation and the communication process between all the actors involved to facilitate the exchange of two-way information.
The workshop will show some examples of Manufacturers/Customers-oriented Technical Documentation.