Abstract

Artificial Intelligence shows many facets, and it already permeates many fields of practice. When AI was first hyped in our ecosystem, “Chat Bot” was the buzz word more often heard. After some reality checks it becomes clear in which field AI will revolutionize User Assistance. But the question is now, how traditional protagonists of Technical Communication can keep up with the technological challenges.

Michael will discuss what he has experienced and analyzed about AI so far, which role it will play in practice, what is already possible, and which hurdles implementations will have to overcome. The most important takeaway: Check where you are standing now and, at which point you can jump in.

Speaker

Michael Fritz