Abstract

In an increasingly globalised market, where products all look alike, companies must focus on after-sales service to increase their competitiveness.

This intervention presents new strategies to significantly improve the after-sales service of manufacturing companies:

• Interactive catalogues to sell spare parts online 7/24
• Online reports for managing service interventions
• Document portals for sharing documentation and information

Our solutions are designed to improve your customers’ experience, simplify your service management processes and increase your after-sales profitability.

Speaker

Mario Mecca